Lumira Skin — Terms & Conditions
Last updated: 27 September 2026
These Terms & Conditions apply to your use of the Lumira Skin website and purchases made through our online store.
1. About Lumira Skin
Lumira Skin operates an online store offering skincare and beauty products. Contact: hello@lumiraskin.health.
2. Acceptance of Orders
When you place an order, you are making an offer to purchase the products selected by you. An order confirmation confirms receipt of your order and does not necessarily mean the order has been accepted or dispatched.
We may cancel or decline an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or listing error, fraudulent or unauthorised activity is reasonably suspected, required payment cannot be processed, or circumstances outside our reasonable control prevent fulfilment. If payment was received for a cancelled order, we will arrange an appropriate refund.
3. Product Information
We aim to keep product descriptions, photographs, prices and other information accurate. Product packaging, colours, labels, ingredients and presentation may change from time to time. Read product packaging and manufacturer instructions before use.
4. Skincare and Beauty Products
Products are intended for their stated cosmetic or general-use purposes. Follow directions and warnings provided with each product. If you have allergies, sensitivities or concerns about an ingredient, review the product information and seek appropriate professional advice before use. Product information is not medical advice.
Lumira Skin does not represent that a product will produce a particular medical, therapeutic or cosmetic result unless that claim is expressly supported and permitted under applicable law.
5. Prices
Australian-store prices are in Australian dollars unless otherwise stated. Prices, promotions and availability may change. Where legally permitted, an obvious pricing error may result in cancellation and refund.
6. Payment
Payment must be successfully processed before an order is fulfilled. Third-party payment providers may process transactions. You must provide accurate payment information and be authorised to use the selected payment method.
7. Shipping
Available shipping options and charges are shown at checkout. Delivery timeframes are estimates unless expressly stated otherwise. Tracking may be provided where available. Carrier, customs, supplier and other delays outside our reasonable control may occur. Nothing here limits rights under applicable consumer law.
8. Third-Party Suppliers
Some products may be supplied or fulfilled through third-party suppliers, distributors or fulfilment partners. This does not remove Lumira Skin's responsibilities to customers under applicable consumer law.
9. Refunds and Returns
Our Refund & Returns Policy forms part of these Terms & Conditions. Nothing in these Terms removes or limits consumer guarantees or other rights that cannot legally be excluded.
10. Website Use
You must not use the website for unlawful purposes, attempt unauthorised access, interfere with website security or operation, submit fraudulent orders, misuse promotional offers, or misuse website content.
11. Intellectual Property
Unless otherwise stated, website content including branding, text, graphics, photographs, logos and design elements is owned by or licensed to Lumira Skin. Third-party brands and trademarks remain the property of their respective owners.
12. Privacy
Our Privacy Policy explains how personal information is collected and handled.
13. Limitation of Liability
To the maximum extent permitted by law, Lumira Skin excludes liability that can legally be excluded. Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
14. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government action, transport disruption, carrier or supplier disruption and telecommunications failures. This does not remove rights under applicable consumer law.
15. Changes
We may update these Terms from time to time. The version published on the website applies to future website use and future orders, subject to applicable law.
16. Severability
If a provision is invalid or unenforceable, it will be read down or removed to the extent necessary and the remaining provisions will continue.
17. Governing Law
These Terms are governed by applicable Australian law, including the Australian Consumer Law. Nothing prevents a consumer from exercising rights available under mandatory laws applicable to their purchase.
18. Contact
Lumira Skin
Email: hello@lumiraskin.health