Shipping & Delivery Policy

Lumira Skin — Shipping & Delivery Policy

Last updated: 27 September 2026

This Shipping & Delivery Policy explains how orders placed through Lumira Skin are processed, shipped and delivered.

1. Order Processing

Orders are generally processed after payment has been successfully received. Processing times may vary depending on product availability, supplier processing times and order volume.

Some Lumira Skin products are supplied or fulfilled through third-party suppliers and fulfilment partners. This may affect processing and delivery times.

2. Delivery Times

Estimated delivery timeframes, where available, are provided at checkout or in applicable product information. Delivery estimates are not guarantees unless expressly stated otherwise.

Actual delivery times may vary due to carrier delays, customs processing, weather, public holidays, supplier delays, remote-area delivery and other circumstances outside our reasonable control.

3. Shipping Destinations

Available shipping destinations and shipping options are displayed during checkout. Shipping availability may vary by product and destination.

4. Shipping Costs

Applicable shipping charges are displayed during checkout before you complete your purchase. Shipping charges may vary depending on destination, order contents and the shipping service selected.

5. Tracking

Where tracking is available, tracking information may be provided after your order has been fulfilled and handed to the carrier.

Tracking information can take some time to become active after dispatch. If tracking information has not updated immediately, please allow reasonable time for the carrier's system to register the shipment.

6. Customs, Duties and Taxes

For international orders, customs duties, import taxes, brokerage fees or other charges may apply depending on the destination country.

Where applicable, these charges may be payable by the customer unless otherwise stated at checkout.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply where permitted by law.

8. Lost, Damaged or Incorrect Deliveries

If your order arrives damaged, is materially incorrect or does not arrive within a reasonable timeframe, contact us at hello@lumiraskin.health with your order number and relevant details.

We will investigate the issue and work with the relevant carrier or fulfilment partner where necessary.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law.

9. Delays Outside Our Reasonable Control

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, transport disruption, carrier delays, customs processing, government action, supplier disruption or other similar events.

This does not exclude or limit any responsibility or consumer rights that cannot legally be excluded.