Refund & Returns Policy

Lumira Skin — Refund & Returns Policy

Last updated: 27 September 2026

At Lumira Skin, we want you to be happy with your purchase. This policy explains how we handle returns, refunds, replacements and product issues.

This policy applies in addition to, and does not limit, any rights you may have under applicable consumer protection laws, including the Australian Consumer Law.

1. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.

2. Damaged or Defective Products

If your product arrives damaged, defective, faulty or materially different from the product description, contact us as soon as reasonably possible at hello@lumiraskin.health.

Please include your order number, name, a description of the issue and photographs or video where reasonably requested. Depending on the circumstances and applicable law, we may provide a repair, replacement, refund or another legally available remedy.

3. Incorrect Products

If you receive an item different from what you ordered, contact us at hello@lumiraskin.health. We will investigate and, where appropriate, arrange a replacement, refund or other remedy required by law.

4. Change of Mind

Where permitted by law, Lumira Skin does not have to provide a refund or exchange simply because you changed your mind, ordered the wrong product, found it cheaper elsewhere or no longer want it. This does not affect your rights under the Australian Consumer Law.

5. Opened Skincare Products

For hygiene and safety reasons, we may decline voluntary change-of-mind returns of opened or used skincare, beauty or personal-care products where permitted by law. This does not apply to valid consumer guarantee claims.

6. Return Shipping

Where a return is required because of a confirmed product fault, incorrect item or another circumstance in which Lumira Skin is legally responsible for the return, we will handle reasonable return costs in accordance with applicable law.

For voluntary change-of-mind returns, where such returns are offered, the customer may be responsible for return shipping costs unless otherwise stated.

7. Refunds

Where a refund is approved, we will generally process it to the original payment method used for the purchase, unless another method is agreed or required by law. Processing times may depend on your bank or payment provider.

8. Sale Items and Promotions

Sale prices and promotional offers do not remove or reduce rights under Australian Consumer Law.

9. International Customers

Customers outside Australia may have additional rights under mandatory consumer laws applicable in their jurisdiction. Nothing in this policy is intended to exclude rights that cannot legally be excluded.